Meetings Plus Moore

300% growth and 100% customer retention powered by Stova

Simplified hotel sourcing and booking for Meetings Plus Moore and its team of third-party planners

Meetings Plus Moore is a full-service meeting solutions firm headed up by Kim Moore, a 20-year meeting planning and hospitality industry veteran. In 2016, MPM launched a division catering to university and tournament sports travel. The new division handles all aspects of team hotel stays, from sourcing and booking to mitigating risk and negotiating contracts for rooms, meals and meeting space.

Challenge

Meetings Plus Moore Challenge

During the past year, Meetings Plus Moore (MPM) has achieved an impressive 300% growth. The firm needed a way to sustain its growth, while maintaining exceptional customer service and retention in a highly competitive market.

It was critical for MPM to have a flexible, full-featured platform to handle not just requests for proposals (RFPs), but the entire sourcing and booking process. The firm also needed a solution that would enable hotels to respond quickly to the blizzard of RFPs it generates.

Ultimately, MPM selected the Stova venue sourcing solution designed specifically for third-party planners, because of the scope of its functionality and customer service, Moore says.

“Stova gives me a competitive edge; it’s a key differentiator. In my presentations, I always showcase my state-of-the-art sourcing technology and all the value I generate through the platform.”

“The technology greatly reduces my administrative work, and the customer service team helps ensure timely responses. I have more time to focus on other things, like conducting hotel site inspections and meeting with universities to develop new business,” Moore added.

Solution
meetings-plus-moore

Location: Hendersonville, Tennessee
Founded: 2015
Employees: 5
Industry: Higher Ed Sports Travel

Meetings Plus Moore is a full-service meeting solutions firm headed up by Kim Moore, a 20-year meeting planning and hospitality industry veteran. In 2016, MPM launched a division catering to university and tournament sports travel. The new division handles all aspects of team hotel stays, from sourcing and booking to mitigating risk and negotiating contracts for rooms, meals and meeting space.

Kim Moore

Kim Moore
President and Founder

Key Statistics

100% customer retention

More than 300% YOY growth

92% hotel response rate

Products Leveraged

Venue Sourcing

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