Service Specific Schedule

2. Mobile App Analytics. Your Mobile App Services include cloud-hosted software tools that enable you, in your role as an event organizer, to capture and analyze Mobile App data, in order to evaluate and engage with your events in real-time.
   • Overview Dashboard includes the following data: Mobile platforms being utilized, Total Mobile App downloads, Number of push notifications sent.
   • Reporting capability includes: Overview of leads captured, Questions asked by event attendees, Overview of event session ratings and poll voting results.

B. Legal Terms Applicable to the Mobile App Services.

By ordering the Mobile App Services from Stova, you acknowledge and agree to the following:

1. 1. 1. Access and use of certain mobile services or products made available to you through an Stova Mobile App will be subject to rules, conditions and procedures established by third parties that operate online mobile device application marketplaces (including but not limited to the Apple App Store, Google Marketplace and Chrome Web Store, the “Mobile Markets”). You acknowledge and agree that: (i) you, your Affiliates, Authorized Users and any other agents acting on your behalf will comply at all times with any such Mobile Markets rules, conditions and procedures (“Mobile Market Rules”), including any updates and changes thereto; (ii) Stova has no control over such Mobile Market Rules, and will not be responsible for ensuring the availability or functionality of any Mobile Market; and (iii) Stova is not liable for any delays in the delivery or deployment of any Mobile App caused by (x) changes to, or your failure to strictly abide by, any Mobile Market Rules, or (y) unavailability or downtime of any Mobile Market.
      2. You understand that, in order to provide a Mobile App to you or any of your event attendees under the Agreement, (i) Stova is required to abide by Mobile Markets guidelines and requirements applicable to developers of mobile applications (“Developer Requirements”), and (ii) updates to Developer Requirements may necessitate changes in the way a Mobile App is offered on a Mobile Market, as well as the means by which such Mobile App and related functions are accessed by you. You therefore agree that Stova may implement, and shall not be liable for, any modifications, updates, or other changes to an Stova Mobile App (including changes to such Mobile App’s means of access, features, operations, and performance) that are caused by changes to the Developer Requirements and are reasonably necessary in order for Stova to remain compliant at all times with applicable Developer Requirements. Stova agrees that, to the extent it is possible to do so without violating any Developer Requirements, Stova will use commercially reasonable efforts to ensure that any such changes to a Mobile App provided to you under this Agreement do not materially and adversely affect the Mobile App’s availability or functional utility to you.

Additional integration and add-ons are available. Please speak to your Account Manager for breakdown of integrations, add-ons, services, and the related/associated fees.

4. STOVA ON-SITE

1. 1. 1. Lead Retrieval.
         1. The Stova Lead Retrieval solutions are a collection of products and services including Stova Lead Retrieval; Stova Lead Retrieval Full Service; and Stova Enterprise Lead Platform. This SOW sets forth a description of such solutions, and special terms applicable to Lead Retrieval solutions. Use of the Lead Retrieval solutions are governed in all instances by the Stova Master Services Agreement between Client and Stova, as well as the “Lead Retrieval Terms and Conditions of Use” found at: https://exhibitors.eventscloud.com/Files/Terms_and_conditions.pdf
         2. Stova Lead Retrieval (Self-Service and Full-Service)

• • • • • Use Case: Developed for the Client’s event organizers who manage Exhibitors (Exhibitor Sponsorship Managers), and who offer/sell lead retrieval to a Client’s Exhibitors for use at a Client event (the “Event”).
        • Features:
          -Leveraging the Stova Platform, Client Event Managers can:
          • View reports on exhibitor/lead activity
          • Manage exhibitors and view purchases
          • Set pricing and early bird rates
          • Enables Exhibitors to access Lead Retrieval services to:
          • Edit leads, fill out qualifying surveys and add notes in the Lead Capture app
          • Send marketing materials directly to leads from the Lead Capture app
          • Export leads into CRM and MAS from the portal
          • Analyze leads with dashboards and reports in the portal
          • Secure leads with offline data storage that resumes upload once connectivity is established
          • If self-service, QR code scanning is enabled
          • If full-service, QR code scanning, barcode scanning, and NFC is enabled

1. 1. 1. 3. Special Terms applicable to Lead Retrieval

• • • • • Lead Retrieval Services are available in two models: (1) A self-service model, which does not include hardware rental and does not include pre-Event and onsite support, and (2)  A full-service model that includes hardware rental and pre-Event and onsite support.
        • Event organizers agree to request that their exhibitors to install and test the Lead Capture app in advance of Events. A test scan code is distributed via email with each purchase of the app. Stova support will refer exhibitors to the Client event organizer for more information.
        • Stova will charge Client agreed-upon fees for the Lead Retrieval Services, as reflected in the applicable Order Form entered by the parties. However, Client is able to determine the rate at which it wishes to offer Lead Retrieval to Client’s Exhibitors at a given Event. For example, Client has the optionality to offer Exhibitors tiered pricing (e.g., “Early Bird” or Standard Rates), and may change pricing as the Event date nears. Clients may modify rates and currency prior to sending out email invitations to Exhibitors.  Clients may also elect to offer free licenses, and not charge its Exhibitors for Lead Retrieval solutions.  Please note, however, that regardless of the fees Client elects to charge to its Exhibitors (if any), Client is responsible to Stova for payment in full of the amount stated in Client’s Stova Order Form. If you have questions regarding the Order Form or your Stova Services Agreement, please contact your Stova Account Manager.
        • Fees payable by the Client in connection with Lead Retrieval Services may be subject to modification following a post-Event reconciliation process, taking into account factors including, but not limited to, the actual number of Lead Retrieval licenses/devices purchased by Client in connection with such Event, the number of orders placed through the Exhibitor Portal, and the achievement of applicable volume discount thresholds (if any). Following the post-Event reconciliation process, Client will be invoiced for any additional amounts due to Stova.
        • If Client charges its Exhibitors a per-license Lead Retrieval fee that is 75% or less of the per-license fee set forth on the applicable Order Form between Stova and Client, Stova reserves the right to request that a portion of the Lead Retrieval fees be paid by Client prior to the Event.
        • If an Exhibitor purchases Lead Retrieval via the Stova web-based “Exhibitor Portal” located at https://exhibitors.eventscloud.com, and remits payment through the Exhibitor Portal, Stova will disburse such payment to Client in a timely manner, but in any event Stova will use its best efforts to perform reconciliation and disburse payments to Client within thirty (30) days of the end of the calendar month in which the Event occurred, unless otherwise specified in the applicable Order Form.
        • Stova reserves the right to offset post-reconciliation amounts due from Client against payments, received from Exhibitors through the Exhibitor Portal, which are earmarked for disbursement to Client.
        • Exhibitor payments disbursed to Client may be net of any transaction fees charged by third-party payment gateways used to process such payments.
        • If an Exhibitor that purchased Lead Retrieval via the Stova Exhibitor Portal requests a refund, the decision whether to approve such refund rests solely with the event organizer (Stova Client), who will communicate directly with the Exhibitor to resolve the matter.  Stova will only issue refunds to Exhibitors upon the written authorization of the Client.

Stova Enterprise Lead Platform

Use Case: Developed for enterprises who exhibit at multiple Events. Captures leads with one solution that can be used at Events utilizing the Stova Platform, and at third-party Events.

Features:

1. 1. • Ability to analyze data & analytics across multiple Events.
      • Custom app branding
      • Ability to read NFC tags, QR codes, or business cards
      • Export leads into CRM and MAS from the portal
      • Send marketing materials directly to leads from the app
      • Secure leads with offline data storage that resumes upload once connectivity is established

Professional Services Available for Stova Lead Retrieval Full Service

The following Professional Services are available for selection by Stova Lead Retrieval Full-Service Clients:

1. 1. • Stova Lead Retrieval FS Pre-Event Support
      • Stova Lead Retrieval FS On-Site Support
      • Option to bring-your-own device, or to rent hardware

Details, scope and pricing for these Professional Services will be detailed on a separate SOW; additional fees will apply.

Professional Services Available for Stova Enterprise Lead Platform

The following Professional Services are available for selection by Stova Enterprise Platform Clients:

1. 1. • Stova Enterprise Lead Platform Pre-Event Support
      • Stova Enterprise Lead Platform On-Site Support

Details, scope and pricing for these Professional Services will be detailed on a separate SOW; additional fees will apply

5. STOVA STRATEGIC MEETING MANAGEMENT (SMM) SERVICES

1. 1. Description of Services
      1. Subscription Packages. Stova offers three SMM subscription packages: Professional, Premium or SMM Enterprise. All packages include: (1) unlimited access to the web-based Platform containing any SMM Services for which the Client is enrolled and (2) Support in accordance with the Stova Schedule of Service Levels and Time to Respond (https://stova.io/service-level-agreements/)
      2. Service Modules and Features. Your SMM Services will include the following Platform modules, depending on the subscription package indicated on your Order Form.
         1. Event Budgeting
            • Definition. For Clients that subscribe to Stova SMM Services, “Event Budgeting” refers to the function within the SMM Platform associated with managing budgets.
            • Fees: As set forth on your Order Form, annual subscription fees for Event Budgeting Services are determined per annual subscription. Fee is based upon annual fee agreement regardless of usage within the subscription period.
         2. Venue Sourcing
            • Definition. For Clients that subscribe to the Stova SMM Services, “Venue Sourcing” refers to the function within the SMM Platform that allows access to a venue database through which the Client may source venues for a meeting. Clients may create and accept an RFP bid through the module but are ultimately responsible for completing transactions with a venue.
            • Fees: As set forth on your Order Form, annual subscription fees for Venue Sourcing Services are determined per annual subscription. Fee is based upon annual fee agreement regardless of usage within the subscription period.
         3. Calendar
            • Definition. For Clients that subscribe to the Stova SMM Services, “Calendar” refers to the function within the SMM Platform that allows access to a section of the Platform through which the Client may arrange a meeting calendar for internal use.
            • Fees: As set forth on your Order Form, annual subscription fees for Calendar Services are determined per annual subscription. Fee is based upon annual fee agreement regardless of usage within the subscription period.

6. BadgeNext

A. Description of Services

1. Each BadgeNext box includes:

• Check-In Hardware: iPads with stands, Apple Lightning Cable & Plug, Protective Zipper Case
• Zebra Black & White or Epson Inkjet Color Printer
• Badge Stock
• 4G Enabled Router with Cables (supports 4G and 5G Cellular Connection)
• Detailed Set-up Instructions and Documentation
• Pre-Paid Label for Return Shipping

2. The BadgeNext Services also includes:

• Tear-resistant paper badge stock, with differing size options.
• When renting the Zebra Black & White Printer, you will receive a 4x3 double-sided badge.
• When renting the Color Printer, you will receive a 4x5 double-sided badge.
• Stova badge-printing capabilities.
• 3GB of prepaid cellular data credit.
• Onsite rental period of 7 calendar days.
• Integration with the Stova registration platform.
• Badge Editor functionality.

Stova client support, available by phone or email, to answer questions, assist with set-up, or help trouble-shoot during an event.

Stova Check-In App

Key Features

• Multi-Tenancy: Supports multiple clients and events within a single web application.
• User Account Varieties: Includes Stova System user accounts, check-In screen user accounts, and various client user accounts such as Client Admin, Client Event users, and standard Client Users.
• Admin Back-End Settings: Allows for event details configuration, kiosk screen timeout settings, record editing, email search options, and more.
• Event Dashboard: Provides a comprehensive view of check-in metrics, including summaries, charts, and status updates.
• Station and Printer Setup: Enables check-in location and station setup, printer mapping.
• Badge Mapping: Customizes badge printing with field mapping, override options, and data transformation capabilities.
• Extensive Reporting: Comprehensive reports on various check-in metrics, from registrant types to average check-in times.
• Charts and Analytics: Visual representations of check-in data, with parameters for date ranges and metrics like average check-in time and screen usage.

Full Description

The Stova Check-In application is an innovative solution tailored for onsite event management, ensuring registrants experience a swift and efficient check-in process. Acting as a pivotal link between registration and badge production, this application is exclusively designed for the check-in process, eliminating any registration functionalities.

This multi-tenant platform supports multiple clients and events, offering a range of user account types from Stova System accounts to various client user roles. The intuitive admin back-end allows organizers to fine-tune event details.

Badge production is enhanced with the badge mapping function, allowing for custom field mapping, override options, and data transformation capabilities.

The extensive reporting capabilities, combined with charts and analytics, ensure that event organizers have a comprehensive, bird's-eye view of the check-in process. In essence, the Stova Check-In application stands out as a holistic solution, ensuring both organizers and attendees have a seamless event experience.

Client Responsibilities

• Clients are responsible for acquiring lanyards, badge sleeves and other optional badge accessories; these are not included with the BadgeNext Services.
• BadgeNext is intended for single event use only. For multi-event engagements, Clients must purchase multiple BadgeNext boxes.
• At the conclusion of an event, Client is responsible for scheduling and sending the BadgeNext box back, using the provided return shipping label.
• The following limitations apply to the BadgeNext Services:
  • Only available in certain geographies (contact the Stova sales team for details).
  • Ethernet cable is not provided (for backup or primary method where 4G signal is not available)
  • Badges are only available in paper stock.
  • LTE Data over 3GB will be charged at $30/€30 per GB.
  • Additional days over the standard 7 calendar day rental period will be charged at $100/€200 per day. BadgeNext is a 7-day rental from the requested delivery date through the ship-out/return date.

Additional Terms & Conditions

• Stova cannot and does not guarantee cellular reception for cellular routers and other Equipment provided as part of the BadgeNext Services, due to circumstances beyond the reasonable control of Stova, including but not limited to interference by other electronic devices or event venue facilities and poor cellular signal coverage inside the event venue.
• Stova will provide any tablets, printers, cables, badge stock, and other hardware and equipment provided in the BadgeNext box (collectively, “Equipment”), in good working condition at the time of delivery to Client.
• Except as expressly provided in the MSA and this Schedule, Stova makes no other warranties, guarantees or representations, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose, with respect to the BadgeNext Services or any Equipment.
• Client acknowledges and agrees that certain Equipment may be furnished by a third-party subcontractor.
• Client is required, immediately upon receipt of a BadgeNext box, to check the completeness of the delivery, and the proper working condition of the Equipment.  In the event a defect or malfunction is found, or if any Equipment is missing, Client must immediately inform Stova Customer Support by phone call or email.  Reclamations made at a later point during the rental period are not accepted.
• If the Client fails to inform Stova of any defect or missing Equipment, it is deemed that the Client received the shipment in complete and proper working condition.
• Stova shall use its reasonable commercial efforts to procure necessary repairs or replacements for Equipment as quickly as possible.
• Client agrees to take adequate and proper measures to protect the Equipment from theft, damage and other risks, and to notify Stova within 24 hours after Client becomes aware of any malfunction, loss or damage to the Equipment.
• Client is responsible for any damage to the Equipment following delivery to Client’s event, excepting normal wear and tear.  If Equipment is returned in a damaged, unclean or defective condition, Client may be required to pay Stova for the cost of any necessary cleaning, repair or replacement.
• Any use of the BadgeNext Services, including any included Equipment, is at Client’s own risk.
• The rental period is quoted in calendar days.  The rental period begins the later of (i) the day agreed in the relevant Order Form or (ii) the day on which the BadgeNext box is actually delivered to Client’s event location and ends the day on which Client hands over the complete Return Package (de BadgeNext fined below) to the shipping company designated on the return shipping label provided in the BadgeNext box.
• Client is responsible for packing all BadgeNext Equipment in the original box(es) in which the Equipment arrived (together with all included packing materials) in a manner reasonably likely to ensure safe transport (the “Return Package”), and for surrendering all Return Packages to the shipping service indicated on the return label(s).
• If any Equipment is not included in the Return Package, Client will be invoiced for the replacement costs of such Equipment or will be charged for additional rental days until the return of all such Equipment.
• In no event does Stova accept any liability for Client or third-party articles that may be included in the Return Package.

7. STOVA Exhibitor Resource Center (ERC)

A. Description of Services

1. ERC Services. Stova’s Exhibitor Resource Center (ERC) offers expanded functionality to streamline exhibitor management. This end-to-end portal allows exhibitors to easily manage resources, content, and processes, ensuring a seamless experience for both organizers and exhibitors. Purchase of the Services includes support in accordance with the Stova Schedule of Service Levels and Time to Respond (https://stova.io/service-level-agreements/). The ERC platform is multitenant and integrates directly with Stova’s core registration platform.
2. Service Modules and Features. The ERC Services offer the following features, access to which may depend on the package purchased under your Order Form.  Features offered through ERC may be subject to additional terms and conditions, as outlined in this Service Specific Schedule or your Order Form.
   1. Exhibitor Registration Management: Administrators can set up exhibitor registration for single pages, multiple records, or through spreadsheet uploads. The system can support custom registration types, payment processing, and detailed reporting.
   2. Resource Library: Centralize all internal and external resources in one location, making it easy for exhibitors to find and access critical event information.
   3. Upgrades & Sponsorships: Exhibitors can purchase package upgrades and sponsorships, defined by the administrator with specific attributes and payment options.
   4. Task Management: Track exhibitor tasks from start to finish. Assign tasks, set reminders, and use the dashboard to view statuses like overdue or completed.
   5. Email & Notification System: Send messages and updates directly through the ERC, ensuring timely communication between admins and exhibitors.
   6. Lead Management: Exhibitors have access to the Lead Portal, where they can retrieve leads via API and track real-time lead activity through the dashboard.
   7. Exhibitor Manual: Provide exhibitors with a comprehensive reference guide, including downloadable documents and important links related to the event.
   8. Booth Service Management: Manage exhibitor booth details, meeting rooms, and content. Exhibitors can edit listings and update details through the platform.
   9. Payment Gateway: Simplify payment processing for registrations and sponsorships directly within the portal using the available Payment Gateway provider. Additional terms fees may apply for the Payment Gateway.
   10. Reporting Capabilities: Export reports for registrations, exhibitor lists, upgrades, and more, providing you with actionable insights throughout the event lifecycle.
   11. Single Sign-On (SSO): Simplify access with SSO, allowing exhibitors and admins to log in effortlessly.
   12. Integrations: Sync external systems for real-time updates, ensuring your data stays current and organized via Stova API.